FYI FAQ

First Year Initiative:

Frequent Asked Questions

ADVISING SERVICES

Who is my Academic Advisor?
What can my Program Advisor assist me with?
How soon will my transcripts be evaluated?
How do I know which books I need for each class?
How do I register for my next session or semester of courses?
I'm nervous about taking math and English again. Is there anything to help me through these courses?
How do I receive credit for work experience or test out of a course?


Courses

How and when can I access my online course or class companion website?
What are class companion websites?
What if I forget my login ID and/or password?
Is there a tutorial to help me with the online format?
What do I do if I find that I am not enrolled in the correct classes?
Where do I go for technical support?
How do I check to see if my computer meets the technical requirements?
I have AOL. Will this work with Peirce Online?
How do I get Microsoft Office?
How do I access the Library Databases?


Support Services

What is the Walker Center?
I need help with my school work. Is tutoring available?
How can I find out about other student support services offered by Peirce?



Advising Services


Who is my Program Advisor?

Program Advisor is assigned to you during the fifth or sixth week of your first session. Your Enrollment Representative is available up until the last day of drop/add of your first session. After that, you can contact the Academic Advising Center at 1.888.467.3472, ext. 9177 or advisingcenter@peirce.edu. During your fifth or sixth week of class you will receive a letter with your Program Advisor's contact information.

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What can my Program Advisor assist me with?

Your Program Advisor can assist you with scheduling classes; counsel you about dropping, adding, or withdrawing from a class; explain academic requirements; keep you on track for graduation; answer questions about support services; and provide suggestions if you are having difficulty in a class. In the course, PRC 101, you will receive a more complete introduction to our Advising services.

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How soon will my transcripts be evaluated?

If you sent official transcripts to Peirce, your official transfer credit evaluation will be conducted during your first session. You will receive an official letter by mail during the last week of your first session. Only official transcripts can be evaluated, i.e., sent in the original sealed envelope and not student copies. Transcripts should be sent to Peirce College Enrollment Services, 1420 Pine St., Philadelphia, PA 19102.

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How do I know which books I need for each class?

Textbooks are listed by course at eCampus, our online bookstore. For more information, read our directions for ordering books , or reference the Ordering Books leaflet in your welcome packet.

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How do I register for my next session or semester of courses?

Always check with your Program Advisor or Enrollment Representative before registering or changing your courses, until you are familiar with course requirements and financial aid obligations. To register, visit www.peirce.edu , click on Current Students in the upper right corner, and then click on Registration . Here you will find instructions for registering for both online and on campus courses. The process is different for each. If you are an on site (cluster) student studying at a community or corporate location, you must contact your Program Advisor to change courses.

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I'm nervous about taking math and English again. Is there anything to help me through these courses?

Peirce offers refresher courses in math and English to prepare you for college-level courses. Talk to your Enrollment Representative or Program Advisor to see if one or both of these courses are right for you. In our orientation course, PRC 101, you will take math and English skills assessments to assist you with making this decision.

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How do I receive credit for work experience or test out of a course?

If you believe you already have the practical knowledge covered in a course, you have the opportunity to apply for credit for prior learning . For example, you may be able to test out or create a portfolio in place of taking the course. See the Student Policy Handbook for more information.

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Courses


How and when can I access my online course or class companion website?

Your course activates at 9:00 a.m. on the scheduled first day of class, and is accessible 24 hours a day, seven days a week, for the duration of the course. Go to www.peirceonline.net and log in; then select the "courses" tab in the top left corner. Your current courses will be listed. Click on a course to enter. Unless you have chosen your own login ID and Password, your default login ID is your social security number or Student ID number and your default password is lowercase "password" (without the quotation marks).

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What are class companion websites?

In our online classes, the website is the classroom. Face-to-face classes have class companion websites where your course syllabus and online grade book are posted.

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What if I forget my login ID and/or password?

Click Login Help above the Password field at www.peirceonline.net. When you submit the form, your credentials will be emailed to the address we have in the Peirceonline system.

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Is there a tutorial to help me with the online format?

Yes! Log on to www.peirceonline.net and look for Peirce Online Tutorial found under Special Courses. You are encouraged to enter this course as soon as possible to help you learn about the Peirce Online software and where to find your syllabus and grade book.

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What do I do if I find that I am not enrolled in the correct classes?

Please contact the Program Advising Center at 1.888.467.3472, ext. 9177 or advisingcenter@peirce.edu.

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Where do I go for technical support?

If you have any problems accessing Peirce Online, please email the Help Desk or call toll free at 877.670.9189. The Help Desk is available 24 hours a day, 7 days a week.

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How do I check to see if my computer meets the technical requirements?

You can ensure that your computer system meets the minimum requirements by referring to www.peirceonline.net, under How Online Works > Technical Requirements.

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I have AOL. Will this work with Peirce Online?

Peirce online courses will not work properly with AOL's internal browser. AOL users must use an external browser. Go to www.peirceonline.net How Online Works > Technical Requirements for more information. If you have difficulty with AOL, or any other technical problems, please contact the Help Desk.

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How do I get Microsoft Office?

Peirce College will provide a full, licensed copy of Microsoft Office at NO EXTRA COST to current, paid students. Complete your request at the Student Services tab at my.peirce.edu.

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How do I access the Library Databases?

First, you will need a login ID and password which you will find at the Library link on the left hand side of your Peirceonline.net homepage. Then, go to the Peirce College Library website at http://library.peirce.edu, and click on Databases in the upper left hand corner. Please note that you may not be able to access the Library Databases from work or home if you have firewalls activated.

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Support Services


What is the Walker Center?

The Walker Center for Academic Excellence is the home of Peirce student support services. Reference the Walker Center leaflet inside your welcome packet for more information.

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I need help with my school work. Is tutoring available?

Yes! Call the Walker Center at 1.888.467.3472, ext. 9251, for more information. Online tutoring through SMARTHINKING is also offered. You can access this service by logging in at www.peirceonline.net and clicking on "smarthinking" on the left-hand side.

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How can I find out about other student support services offered by Peirce?

Call the Walker Center at 1.888.467.3472, ext. 9251.

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