Institutional Outcomes

  1. Communicate clearly and effectively both orally and in writing.
  2. Solve problems using critical, analytical and quantitative skills.
  3. Demonstrate up-to-date knowledge, skills and methods in one's discipline.
  4. Demonstrate information literacy.
  5. Use information technology proficiently and responsibly.
  6. Identify and respond to ethical issues in the workplace and the community

Accounting Program Learning Outcomes

  1. Apply generally accepted accounting principles in preparing financial statements for use in business decision making.
  2. Integrate knowledge of accounting with information technology in the development of financial decisions.
  3. Apply appropriate research methods to the analysis of accounting and financial issues and communicate recommendations.
  4. Work in teams to complete projects and solve problems.
  5. Assess ethical issues in economic competition and organizational management; make recommendations for resolutions.





Business Administration Program Learning Outcomes

  1. Apply business principles including accounting, finance, management, and marketing to business situations.
  2. Integrate information technology proficiently in the analysis of problems and the development of solutions for business situations.
  3. Apply appropriate research methods to the analysis of business issues and communicate recommendations.
  4. Work in teams to complete projects and solve problems.
  5. Assess ethical issues in economic competition and organizational management; make recommendations for resolutions.
  6. Apply principles fundamental to the discipline of a chosen Business Administration concentration.





Criminal Justice Program Learning Outcomes

  1. The ability to communicate effectively in the criminal justice profession.
  2. Proficiency in the methods for conducting, analyzing, and utilizing criminal justice research.
  3. Effective use of technology employed in the criminal justice system.
  4. The ability to identify and respond professionally to ethical issues in the criminal justice field.
  5. Critical thinking skills when navigating issues in the criminal justice system.
  6. Substantive knowledge and practical skills to succeed in the criminal justice field.
  7. An awareness of the ways in which the criminal justice system continues to change and the role of criminal justice professionals in implementing change.





Customer Service Program Learning Outcomes

  1. Identify and use fundamental skill sets necessary for academic and professional success.
  2. Explain key elements of successful customer service.
  3. Demonstrate the ability to work and communicate effectively with others.
  4. Understand the importance of one’s role to the success of the organization.





Customer Service Management Program Learning Outcomes

  1. Identify and use fundamental skill sets necessary for academic and professional success.
  2. Explain key elements of successful customer service.
  3. Demonstrate the ability to work and communicate effectively with others.
  4. Describe the importance of one's role to the success of the organization.
  5. Navigate interpersonal relationships thoughtfully and productively.
  6. Demonstrate ability to work effectively with others by leading, negotiating, and collaborating as a team.
  7. Facilitate and assess effective process and change management.
  8. Use appropriate strategies and solutions for dealing with unexpected conflicts and differences in order to maintain a productive workflow.
  9. Display a basic understanding of budget creation and management.



Cybersecurity Program Learning Outcomes

  1. Assess an organization’s information security needs.
  2. Evaluate an organization’s networks and system security and identify vulnerabilities.
  3. Plan, implement, and monitor security measures to protect an organization’s networks and systems.
  4. Design and assess cybersecurity policies and practices.





General Studies Program Learning Outcomes

  1. Strengthen students' oral and written communication skills.
  2. Broaden students' social, political, historical, mathematical, and scientific knowledge.
  3. Refine students' capacity for critical thinking, analysis, and problem-solving in qualitative and quantitative contexts.
  4. Prepare students for continued work in their chosen academic fields.
  5. Enrich students' roles in their communities, families, and professions.
  6. Expand students' understanding of global interconnectivity.





Healthcare Administration Program Learning Outcomes

  1. Describe the healthcare delivery system, its history, and development, as well as its overall planning, organization, management, evaluation, quality, professions, and significant health policy issues.
  2. Describe the fields of public health and epidemiology, and explain how socio-cultural factors are associated with the distribution and etiology of health and disease.
  3. Examine cultural diversity and awareness, and the critical role culture plays in the healthcare of patients and the delivery of health services in a culturally competent manner.
  4. Examine organizational development and behavior and the strategic planning process in the delivery of healthcare.
  5. Examine the manager’s role in improving healthcare quality and outcomes and the various outcomes assessment tools.
  6. Recognize the critical role information technologies and systems play in healthcare organizations.
  7. Describe the healthcare legal environment and explore contemporary health care situations and ethical dilemmas.
  8. Examine the process of healthcare policy development at the federal and state levels, the role of constituencies in policy formation, and the role of politics in healthcare.
  9. Apply research methods in a health care context.
  10. Evaluate the economic influences and current system of financing health care.
  11. Apply basic marketing principles to the field of health care.





Health Information Administration Program Learning Outcomes

  1. Compare diverse stakeholder perspectives through the delivery of health care services.
  2. Analyze strategies for the management of information.
  3. Evaluate policies and strategies to achieve data integrity.
  4. Evaluate data dictionaries and data sets for compliance with governance standards.
  5. Recommend privacy strategies for health information.
  6. Recommend security strategies for health information.
  7. Analyze compliance requirements throughout the health information life cycle.
  8. Examine health informatics concepts for the management of health information.
  9. Analyze technologies for health information management.
  10. Interpret statistics for health services.
  11. Examine health care findings with data visualizations.
  12. Compare research methodologies pertaining to health care.
  13. Manage data within a database management system.
  14. Identify standards for exchange of health information.
  15. Evaluate assignment of diagnostic and procedural codes and groupings in accordance with official guidelines.
  16. Manage components of the revenue cycle.
  17. Evaluate compliance with regulatory requirements and reimbursement methodologies.
  18. Evaluate compliance with external forces.
  19. Analyze components of risk management as related to a health organization.
  20. Analyze the impact of policy on health care.
  21. Facilitate fundamental leadership skills.
  22. Assess the impact of organizational change.
  23. Analyze human resource strategies for organizational best practices.
  24. Leverage data-driven performance improvement techniques for decision making.
  25. Verify financial management processes.
  26. Examine behaviors that embrace cultural diversity.
  27. Assess ethical standards of practice.
  28. Facilitate consumer engagement activities.
  29. Facilitate training needs for a healthcare organization.
  30. Compare project management methodologies to meet intended outcomes.
  31. Compare diverse stakeholder perspectives through the delivery of health care services.





Health Information Technology Program Learning Outcomes

  1. Describe health care organizations from the perspective of key stakeholders.
  2. Apply policies, regulations, and standards to the management of information.
  3. Identify policies and strategies to achieve data integrity.
  4. Determine compliance of health record content within the health organization.
  5. Explain the use of classification systems, clinical vocabularies, and nomenclatures.
  6. Describe components of data dictionaries and data sets.
  7. Apply privacy strategies to health information.
  8. Apply security strategies to health information.
  9. Identify compliance requirements throughout the health information life cycle.
  10. Apply health informatics concepts to the management of health information.
  11. Utilize technologies for health information management.
  12. Calculate statistics for health care operations.
  13. Report health care data through graphical representations.
  14. Describe research methodologies used in health care.
  15. Describe the concepts of managing data.
  16. Summarize standards for the exchange of health information.
  17. Determine diagnosis and procedure codes according to official guidelines.
  18. Evaluate revenue cycle processes.
  19. Evaluate compliance with regulatory requirements and reimbursement methodologies.
  20. Utilize classification systems, clinical vocabularies, and nomenclatures
  21. Evaluate assignment of diagnostic and procedural codes and groupings in accordance with official guidelines.
  22. Apply legal processes impacting health information.
  23. Demonstrate compliance with external forces.
  24. Identify the components of risk management related to health information management.
  25. Identify the impact of policy on health care.
  26. Comply with legal processes impacting health information.
  27. Demonstrate fundamental leadership skills.
  28. Identify the impact of organizational change.
  29. Identify human resource strategies for organizational best practices.
  30. Utilize data-driven performance improvement techniques for decision making.
  31. Utilize financial management processes.
  32. Examine behaviors that embrace cultural diversity.
  33. Assess ethical standards of practice.
  34. Describe consumer engagement activities.
  35. Recommend compliance of health record content across the health system.
  36. Identify processes of workforce training for health care organizations.





Human Resource Management Program Learning Outcomes: Bachelor of Science

  1. Demonstrate competency in core business disciplines and the ability to apply this knowledge to human resource management situations.
  2. Assess core human resource management policies, procedures, and processes.
  3. Evaluate statutory and legal requirements when administering human resource management policies and procedures.
  4. Assess human resource management issues in a global context and choose and defend resolutions.
  5. Apply appropriate research methods to the analysis of human resource management issues and communicate recommendations.





Human Resource Management Program Learning Outcomes: Certificate of Proficiency

  1. Assess core human resource management policies, procedures, and processes.
  2. Evaluate statutory and legal requirements when administering human resource management policies and procedures.
  3. Demonstrate competency in core human resource and organizational behavior concepts.





Human Services Leadership Program Learning Outcomes

  1. Examine present conditions in the field of human services and explain how different human services emerged and the various forces that influenced their development.
  2. Examine the scope of conditions that promote or inhibit human functioning and determine appropriate responses to human needs.
  3. Evaluate policies and create processes to effect social change through advocacy work at all levels of society including community development, community and grassroots organizing, and local and global activism.
  4. Obtain, synthesize, and clearly report information from various sources.
  5. Develop and assess programs for clients and client groups in promoting optimal functioning, growth, and goal attainment.
  6. Demonstrate interviewing and active listening skills with empathy and awareness of one’s own values, cultural bias, philosophies, personality.
  7. Demonstrate skills in the administrative aspects of the human services delivery system.
  8. Apply ethical standards outlined by the National Organization for Human Services/Council for Standards in Human Service Education.





Information Technology Program Learning Outcomes

  1. Analyze a problem and identify and define the computing requirements appropriate to its solution.
  2. Function effectively on teams to accomplish a common goal.
  3. Analyze computing-related ethical, legal and social issues in a way that enables responsible professional practice and an ability to synthesize policy recommendations.
  4. Communicate effectively with a range of audiences.
  5. Use and apply current techniques, concepts, tools and practices in the core information technologies.
  6. Identify and analyze user needs and take them into account in the selection, design, creation, evaluation, and administration of computer-based systems.
  7. Effectively integrate IT-based solutions into the user environment.
  8. Identify and apply best practices and standards.
  9. Assist in the creation and execution of an effective project plan.





Leadership Development Program Learning Outcomes

  1. Identify and use fundamental skill sets necessary for academic and professional success.
  2. Explain key elements of successful customer service.
  3. Demonstrate the ability to work and communicate effectively with others.
  4. Understand the importance of one’s role to the success of the organization.
  5. Learn to manage interpersonal relationships thoughtfully and productively.
  6. Demonstrate ability to work effectively with others by leading, negotiating, and collaborating as a team.
  7. Facilitate and assess effective process and change management.
  8. Use appropriate strategies and solutions for dealing with unexpected conflicts and differences in order to maintain a productive workflow.
  9. Display a basic understanding of budget creation and management.
  10. Use logical thought processes to analyze and draw conclusions.
  11. Apply theory and practice of leadership principles in identifying organizational problems and opportunities and communicate recommendations.





Liberal Studies Program Learning Outcomes

  1. Communicate clearly and effectively both orally and in writing.
  2. Solve problems using critical, analytical, and quantitative skills.
  3. Demonstrate up-to-date knowledge, skills, and methods in one’s discipline.
  4. Demonstrate information literacy.
  5. Use information technology proficiently and responsibly.
  6. Identify and respond to ethical issues in the workplace and the community.





Medical Coding Program Learning Outcomes

  1. Describe health care organizations from the perspective of key stakeholders.
  2. Apply policies, regulations, and standards to the management of information.
  3. Identify policies and strategies to achieve data integrity.
  4. Determine compliance of health record content within the health organization.
  5. Explain the use of classification systems, clinical vocabularies, and nomenclatures.
  6. Recognize assignment of diagnostic and procedural codes and groupings in accordance with official guidelines.
  7. Describe components of revenue cycle management and clinical documentation improvement.
  8. Summarize regulatory requirements and reimbursement methodologies.
  9. Determine diagnosis and procedure codes according to official guidelines.
  10. Evaluate revenue cycle processes.
  11. Evaluate compliance with regulatory requirements and reimbursement methodologies.
  12. Utilize classification systems, clinical vocabularies, and nomenclatures.
  13. Evaluate assignment of diagnostic and procedural codes and groupings in accordance with official guidelines.





Organizational Leadership Program Learning Outcomes

  1. Apply theory and practice of leadership principles in identifying organizational problems and opportunities and communicate recommendations.
  2. Integrate business knowledge with information technology and research methods to facilitate informed decision making.
  3. Work in teams to complete projects and solve problems.
  4. Assess ethical issues in economic competition and organizational management; make recommendations for resolutions.





Paralegal Studies Program Learning Outcomes

  1. Utilize critical and analytical thinking skills in paralegal work assignments.
  2. Employ professional legal writing skills.
  3. Develop and utilize legal research and investigative skills.
  4. Communicate effectively in the legal profession.
  5. Develop and utilize the management and organizational skills required to be an effective paralegal.
  6. Identify, explain, and utilize the technology necessary to assist in the delivery of legal services.
  7. Identify, explain, and abide by the ethical rules governing the conduct of paralegals and attorneys, including the limitations on the practice of law by non-lawyers, and the practical ramifications of the requirement that paralegals work under the direct supervision of lawyers.
  8. Articulate, explain, and promote the emerging role of the paralegal in the legal profession, the distinction and diversity of the different areas of legal practice, and the paralegal's part in efficiently expanding the delivery of legal services to the public.





Technology Management Program Learning Outcomes

  1. Oversee the process of analyzing a problem and identifying and defining the technology requirements appropriate to its solution.
  2. Facilitate and manage the selection, design, integration, implementation, evaluation, and administration of computer-based systems to meet defined user needs.
  3. Manage and lead teams that function effectively to accomplish a common goal.
  4. Analyze computing-related ethical, legal and social issues to enable responsible professional practice and an ability to synthesize policy recommendations.
  5. Communicate effectively with a range of audiences.
  6. Employ a familiarity with current techniques, concepts, tools, and practices in the core information technologies to make sound business decisions.
  7. Create and execute an effective project plan.