Sales & Client Service/Customer Experience

Students in the Sales & Client Service/Customer Experience track earn up to 16 stackable credits, including an undergraduate certificate, which apply directly to undergraduate degree programs at Peirce College.

Graduates will be able to explain key elements of successful customer service, demonstrate the ability to work and communicate effectively with others, identify and use fundamental skills required for academic and professional success and understand the importance of their role to the success of the organization.

Peirce counselors will connect graduates with employment opportunities in the region and help them apply for jobs, prepare for interviews and leverage the College’s alumni network.

Classes for this track are scheduled to begin in September 2021.

Courses and Certifications

Course

Credits

PLA option

PRC 101 Peirce Orientation

1

 

ENG 101 English Composition

3

PLA option

MGT 114 Essentials of Customer Service

3

PLA option

BIS 111 Applied Software Fundamentals

3

PLA option

COM 202 Intercultural Communications

3

 

MGT 126 Organizations and People

3

 

Total

16 credits

 

Why Sales?

Median Salary: $61,859

Jobs in Region: 22,230

Job Growth:  projected 7% increase

Why Client Service/Customer Experience?

Median Salary: $37,300

Jobs in Region: 61,980

Job Growth: projected 2% decline

Examples of lower wage jobs with a skills match:

  • Cashiers
  • Bank tellers
  • Hospitality workers (clerks)

Source: Federal Reserve Bank of Philadelphia Occupational Mobility Explorer

Questions?
Contact Dr. Stephanie Gibbs-Emenaka at sgibbs-emenaka@peirce.edu or 215.670.9279.

Classes for this track are scheduled to begin in September 2021.

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