Develop Leadership and Customer Service Skills to Advance Your Career

The Associate in Science in Leadership Development degree program was designed with Philadelphia's leading employers to prepare busy adults to be customer service leaders.

  • Complete the program online, on campus, or a mix of both
  • Develop knowledge and skills that can lead to professional advancement
  • Earn two stackable certificates within the degree program to build out your resume

Customer Facing Careers

Our Leadership Development program prepares you to become a vital contributor to your company as an account representative, sales representative, call center manager or other customer-facing roles. Graduates will be prepared to continue their education at the bachelor’s degree level.

This entire associate degree applies directly to Peirce's Organizational Leadership & Management bachelor's degree program, so you can continue building on your success.

Most companies are constantly looking for ways to improve the service they provide to customers. In most industries, an organization’s ability to deliver the best service can set it above the competition.

Peirce’s Leadership Development program will help you build strong customer service and leadership skills and provide you with three credentials for your resume that demonstrate your preparedness for a variety of customer-facing positions.

Program at a Glance:




100% online, or a blend of online and on-campus courses

Transfer Credits:

Up to 30 transfer credits can be applied to this degree


$600 per credit

See if you are eligible for a corporate discount

*Tuition is based on 2020-2021 tuition and does not include fees or books.

Leadership Development Degree Curriculum

Associate in Science Degree Curriculum - Minimum Total Credits: 61

PRC 100 or 101Peirce College 1011
BIS 111Application Software Fundamentals3
COM 112Speech Communication3
COM 202Intercultural Communication3
ENG 101English Composition3
ENG 103Rhetoric and Research3
MAT 101Introduction to College Mathematics3
PSY 101Introduction to Psychology3
SCI Science Core (choose 1)3
BUS 100Introduction to Business3
HUM 102Introduction to Ethics3
MGT 114Essentials of Customer Service3
MKT 119Emotional Intelligence in the Workplace3
MGT 126Organizations and People3
MGT 130Introduction to Supervision and Management3
MGT 132Process Management3
MGT 210Applied Management Concepts3
ELEElective Courses (choose 4)12

How does it work?

First, apply any previously earned transfer credits you have, or, if you’re a working adult, speak with your enrollment specialist about credit for prior knowledge. You will start by enrolling in the Certificate of Proficiency in Customer Service. Once you complete the first certificate, you are ready for the Certificate of Proficiency in Customer Service Management. After you complete both certificates, you will need only 30 more credits to earn the AS in Leadership Development degree.

The entire associate degree applies directly to Peirce’s Organizational Leadership bachelor’s degree program, so you can continue building on your success. And, with Peirce, you get flexible courses that fit your busy schedule. This leadership degree is available online, on campus or a combination of both.

Learn more about why Peirce's Leadership Development degree might be right for you and apply today to take your first step toward a rewarding and fulfilling career.

For more information about potential customer service and leadership careers for Peirce graduates, visit our Business Careers page.

Apply Today

“Strong customer service and leadership skills are needed everywhere. Today’s employers are seeking individuals who not only have industry-focused knowledge, but transferrable customer service skills. A degree in Leadership Development can help you find the career you’re looking for.”

Cathy Littlefield, Ed.D.
Assistant Professor, Human Resource Management

Interested in a degree in Leadership Development? Contact an Admissions Representative and get started with your application. You can also apply using our online application.

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