Gain Customer Service Skills to Help You Advance Professionally
The Certificate of Proficiency in Customer Service and Certificate of Proficiency in Customer Service Management prepare students are stackable credentials that lead to the AS in Leadership Development degree.
- Complete the certificates online, on campus, or a mix of both
- Gain valuable skills and competencies relevant in today’s workplace
- Prepare for professional advancement
With Peirce's certificates in customer service, you can power up your people skills and build out your resume. Today's largest companies are looking for employees who will help them stand out to their customers. Get a credential to show your them you have what it takes.
These certificates are stackable up through a bachelor's degree. So how does it work? First, earn the Certificate of Proficiency in Customer Service. Then, apply all those credits to the Certificate of Proficiency in Customer Service Management and take the remaining courses. Both certificates then apply directly to the A.S. in Leadership Development, where you need just 30 more credits to finish your degree. Your A.S. is then fully applicable to our Bachelor of Science in Organizational Leadership.
Before you know it, you'll have four credentials to add to your resume and will stand out from the crowd.
Curriculum for Certificates in Customer Service and Customer Service Management
Certificate of Proficiency in Customer Service - Minimum Total Credits: 16
| PROGRAM REQUIREMENTS: | Min. Credits |
|---|
| PRC | PRC 100 or PRC 101* | 1 |
| BIS 111 | Application Software Fundamentals | 3 |
| COM 202 | Intercultural Communication | 3 |
| ENG 101 | English Composition | 3 |
| MGT 114 | Essentials of Customer Service | 3 |
| MGT 126 | Organizations and People | 3 |
| TOTAL | | 16 credits |
Certificate of Proficiency in Customer Service Management - Minimum Total Credits: 31
| PROGRAM REQUIREMENTS: | Min. Credits |
|---|
| All courses from the first certificate | 15 |
| MGT 119 | Emotional Intelligence in the Workplace | 3 |
| MGT 130 | Introduction to Supervision and Management | 3 |
| MGT 132 | Process Management | 3 |
| PSY 101 | Introduction to Psychology | 3 |
| MAT 101 | Introduction to College Mathematics | 3 |
| TOTAL | | 31 credits |