Peirce-customer-service-certificate

Gain Customer Service Skills to Help You Advance Professionally

The Certificate of Proficiency in Customer Service and Certificate of Proficiency in Customer Service Management prepare students are stackable credentials that lead to the AS in Leadership Development degree.

  • Complete the certificates online, on campus, or a mix of both
  • Gain valuable skills and competencies relevant in today’s workplace
  • Prepare for professional advancement

With Peirce's certificates in customer service, you can power up your people skills and build out your resume. Today's largest companies are looking for employees who will help them stand out to their customers. Get a credential to show your them you have what it takes.

These certificates are stackable up through a bachelor's degree. So how does it work? First, earn the Certificate of Proficiency in Customer Service. Then, apply all those credits to the Certificate of Proficiency in Customer Service Management and take the remaining courses. Both certificates then apply directly to the A.S. in Leadership Development, where you need just 30 more credits to finish your degree. Your A.S. is then fully applicable to our Bachelor of Science in Organizational Leadership.

Before you know it, you'll have four credentials to add to your resume and will stand out from the crowd.

Curriculum for Certificates in Customer Service and Customer Service Management

Certificate of Proficiency in Customer Service - Minimum Total Credits: 16

PROGRAM REQUIREMENTS:Min. Credits
PRCPRC 100 or PRC 101*1
BIS 111Application Software Fundamentals3
COM 202Intercultural Communication3
ENG 101English Composition3
MGT 114Essentials of Customer Service3
MGT 126Organizations and People3
TOTAL 16 credits

Certificate of Proficiency in Customer Service Management - Minimum Total Credits: 31

PROGRAM REQUIREMENTS:Min. Credits
All courses from the first certificate15
MGT 119Emotional Intelligence in the Workplace3
MGT 130Introduction to Supervision and Management3
MGT 132Process Management3
PSY 101Introduction to Psychology3
MAT 101Introduction to College Mathematics3
TOTAL 31 credits

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